Microsoft outlook does not store password

If you are encountering issues that Outlook doesn't remember credentials issue, you can refer to this forum article to troubleshoot it:.

Come back and mark the replies as answers if they help and unmark them if they provide no help. If you have any feedback on our support, please click here. Since Outlook is running on my Citrix server farm, this should also be where my credentials are stored, but there are no entries in the CM list. I am not able to run Credential Manager as the same user who launches Outlook as the user does not have access to any Control Panel elements.

I am only able to launch CM as a Citrix Administrator. Since I have a Citrix farm, which is regularly refreshed and rebooted using Citrix Provisioning Service, it seems that this info is wiped out even though I redirect the user profiles to a share outside my Citrix farm.

Question is where is actually Windows Credential Manager saving this info. Is it in registry or in a folder on the server? I have the first patch installed for Outlook on my Citrix servers, so I will try to uninstall it and see if this resolves my problem.

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. Only question is around the locations. If so, when I launch Outlook, which location is Outlook looking for the credentials?

What if someone has tampered with or deleted the the info in one location? This is important info, e. I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay.

Appreciate your patience. Thank you for your understanding and support. In the mean time, I will proceed to uninstall the two mentioned hotfixes on my Citrix farm. I'll probably see the result of that over the weekend. I uninstalled KB over the weekend and so far it looks good. I am no longer prompted to type in the password.

We see the same Problem on a Citrix Environment. I will try to uninstall KB tomorrow. I can't do it at the Moment because there is a pending test Version active.. That is interesting. I look forward to your update once you had a chance to uninstall the update.

Office Office Exchange Server. Details required :. Cancel Submit. Hi Sanjit, It sounds you want the password Outlook Web App to be saved in the local or something like that. Regards, Alan. How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site. Hi Sanjit, If the users are using OWA and you want the password to be saved locally, please refer to my last reply. It has been working fine with OWA and on premise exchange. We are migrating to exchange online. The exchange online website does not retain the saved password when new user logs in.

Ben Schorr Microsoft Employee. A better solution would be to use client access rules to limit where they can access from. In reply to Sanjit Bajimaya's post on February 2, Hi Sanjit, For Exchange online, please refer to my previous reply as I suggested.

Take note which are checked and then test by disabling the add-ins and see if one in particular could be causing the issue. If its an add-in it would be something that you installed since deploying Outlook and not usually the built-in ones. This kind of issue can also occur if there is bad connectivity settings. I would run the Support and Recovery Assistant again and choose the "Outlook Keeps trying to connect or Disconnected". If it does not detect anything ask your Tenant Admin to log into the Office portal and open a support case to investigate further.

When we try to start Outlook and add his profile, the sts. Starting outlook in safemode did the same thing. Just to be safe, I added Outlook to exceptions list in Windows Firewall and Vipre, and that did not work either. Dear Supporter, Part of our users reported that they are unable to enter password with the outlook.

Clearing credential manager and rebooting 2. Creating a new profile and removing the old profile 3. Deleting the user's. Could you please let us know the solution of this kind of issue? Thank you. I have the same question Report abuse.

Details required :. Cancel Submit. Ariel Acu Microsoft Agent. Hi Ling, There are several reasons why you're being asked to enter your Outlook password when using Outlook app. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Ariel Acu's post on September 29, Dear Ariel, I'm allen's colleague. We've got confirmation from the user as below. Thanks so much for your support and efforts. Ryan Fra Microsoft Agent.

In reply to KaiDeian's post on October 5, Hi, Thank you for updating us about this concern, It seems like you've already performed the necessary troubleshooting steps to fix the issue. HE Haiqiang Haiqiang He. In reply to Ryan Fra's post on October 5, Dear Ariel, I'm Kai's colleague. We've got new confirmation from the user as below. Gabriel Bratton Microsoft Agent. Horwin Zhao. In reply to Gabriel Bratton's post on October 9, Dear Gabriel Bratton, To answer your questions: 1.

The kind of user's account is Exchange. The version is Outlook